Refund policy

You may return your online purchase within 30 days of delivery for store credit, an exchange, or a refund to your original payment method, provided the following conditions are met:

Return Conditions

• Items must be unworn, unwashed, and unused

• All original tags and labels must be attached

• Items must be returned with original packaging (e.g., shoeboxes, protective sleeves, product boxes)

• Items must be in resellable condition, free from damage, wear, scent, or alteration

• A valid proof of purchase (order number, confirmation email, or store receipt) must be provided

Non-Returnable Items

The following items are not eligible for return due to hygiene or sale conditions:

• Intimate apparel (including underwear and bodysuits)

• Swimwear

• Earrings

• Face masks

• Gift cards

• Items marked as Final Sale

Refunds, Store Credit & Exchanges

• For approved returns, you may choose store credit, an exchange for another item of equal value, or a refund to your original payment method.

• If your order included a free gift and you are requesting a refund, the gift must also be returned. For exchanges or store credit, you may keep the gift

Footwear Returns

• Footwear must be returned in the original, undamaged shoebox

• Shoeboxes must be placed inside a protective outer box and must not be taped or marked

How to Start a Return

• Sign in to your VibeX Account to initiate a return or exchange request. If you need assistance, email info@vibexclothingstore.com with your order number.

• Returns sent without a valid request will not be accepted

Return Shipping

• We will email you a prepaid return shipping label

• We recommend using a trackable shipping service to ensure safe delivery

Processing Time

• Please allow 1–3 business days after your return is received and inspected for your exchange, store credit, or refund to be processed. For refunds, your bank or payment provider may require additional time to post the funds to your account.