Shipping policy

UPS Ground delivery times vary depending on your region. The map below provides an estimate of transit times from Edinburgh IN to your shipping destination.

General Information

  • Orders are processed Monday through Friday (excluding public holidays). Please allow up to 2 business days for processing, especially during high-volume periods or promotional sales.

  • We ship using trusted carriers including UPS and USPS. Once your order has shipped, you will receive an email with your tracking information.

  • Delivery times vary based on your location, selected shipping method, weather conditions, and carrier delays.

  • To avoid delays, please ensure your contact and shipping details are accurate at checkout.

Order Processing

  • Orders placed before 2:00 PM EST will generally be processed the same business day.

  • Orders placed after this cutoff time will be processed the following business day.

  • During peak seasons (holidays, sales events), order processing may take longer.

Shipping Costs

  • Shipping rates are automatically calculated at checkout based on the size and weight of your package, as well as the distance from our Indianapolis, IN facility to your delivery address.

  • Customers will see final shipping costs before completing their order.

Customer Responsibility

  • Customers are responsible for ensuring the accuracy of their shipping address and contact details.

  • Vibex Clothing Store is not responsible for delivery failures due to incorrect or incomplete addresses.

  • If a package is returned to us because of address errors or failed delivery attempts, the customer is responsible for all reshipping costs.

Returned Packages

  • Packages returned to Vibex Clothing Store for any reason (including but not limited to incorrect address, unclaimed delivery, or refusal of delivery) will require additional shipping fees to be resent.

  • Original shipping charges are non-refundable.

Responsibility After Dispatch

  • Once an order has been handed over to the carrier, Vibex Clothing Store is no longer responsible for shipping delays, damage, or lost packages.

  • Any issues must be addressed directly with the carrier using your tracking number.

  • For UPS shipments, you may contact UPS directly at 1-800-742-5877 for support.

International Shipping

  • International orders may be subject to customs inspections, import duties, tariffs, and taxes as determined by your local customs authority.

  • These charges are not included in your purchase and must be paid by the recipient.

  • Vibex Clothing Store cannot pre-pay, estimate, or reimburse customs fees on your behalf. We strongly recommend contacting your local customs office for details before placing an order.

  • Please note that customs processing times may delay the estimated delivery window.