Shipping policy

UPS Ground delivery times vary depending on your region. The map below provides an estimate of transit times from Edinburgh IN to your shipping destination.

General Information

  • Orders are processed Monday through Friday, excluding public holidays. Orders placed before 2:00 PM Eastern Time are processed the same business day. Orders placed at or after 2:00 PM, on weekends, or on public holidays are processed the next business day. Processing time is separate from carrier delivery time.

  • We ship using trusted carriers including UPS and USPS. Once your order has shipped, you will receive an email with your tracking information.

  • Delivery times vary based on your location, selected shipping method, weather conditions, and carrier delays.

  • To avoid delays, please ensure your contact and shipping details are accurate at checkout.

Order Processing

  • Orders placed before 2:00 PM Eastern Time Monday through Friday, excluding public holidays, are processed the same business day.

  • Orders placed at or after 2:00 PM Eastern Time, on weekends, or on public holidays are processed the next business day.

  • During peak seasons (holidays, sales events), order processing may take longer.

Shipping Costs

  • Free shipping on orders of $250 or more to addresses in the United States. The free shipping option appears automatically at checkout when your order subtotal reaches $250.

    For orders under $250, shipping rates are automatically calculated at checkout based on the size and weight of your package, as well as the distance from our Edinburgh, IN facility to your delivery address.

  • Customers will see final shipping costs before completing their order.

Customer Responsibility

  • Customers are responsible for ensuring the accuracy of their shipping address and contact details.

  • Vibex Clothing Store is not responsible for delivery failures due to incorrect or incomplete addresses.

  • If a package is returned to us because of address errors or failed delivery attempts, the customer is responsible for all reshipping costs.

Returned Packages

  • Packages returned to Vibex Clothing Store for any reason (including but not limited to incorrect address, unclaimed delivery, or refusal of delivery) will require additional shipping fees to be resent.

  • Original shipping charges are non-refundable.

Delivery Issues, Missing or Damaged Packages

  • Carrier delivery times are estimates and may be affected by weather, service disruptions, or other delays. If your package is missing or arrives damaged, email info@vibexclothingstore.com with your order number and tracking number. For damaged packages, include photos of the item and packaging, and retain the packaging for any carrier investigation.

  • We will review the issue and assist with the next steps, including any necessary carrier investigation. Contacting us does not guarantee an automatic refund or replacement; the resolution will depend on the circumstances and applicable consumer rights.

  • For UPS shipments, you may contact UPS directly at 1-800-742-5877 for support.

International Shipping

  • International orders may be subject to customs inspections, import duties, tariffs, and taxes as determined by your local customs authority.

  • These charges are not included in your purchase and must be paid by the recipient.

  • Vibex Clothing Store cannot pre-pay, estimate, or reimburse customs fees on your behalf. We strongly recommend contacting your local customs office for details before placing an order.

  • Please note that customs processing times may delay the estimated delivery window.