Return

At Vibex Clothing Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Below is our policy regarding returns, refunds, and exchanges.

1. Return Eligibility & Window

  • 30-Day Policy: Items can be returned within 30 days from the date of delivery.

  • Item Condition: To be eligible for a return, clothing items must be:

    • Unworn, unwashed, and undamaged.

    • In their original condition with all brand tags, labels, and packaging intact.

    • Free of stains, makeup, deodorant marks, perfume scents, or pet hair.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Intimates, bodysuits, swimwear, and underwear.

  • Items marked as Final Sale or purchased during clearance events.

  • Customized or personalized clothing items.

  • Gift cards.

3. How to Initiate a Return

To begin a return process, please follow these steps:

  1. Contact our Customer Experience Team at [Insert Support Email] with your order number and reason for return.

  2. Once your request is approved, you will receive instructions and the return shipping address.

  3. Securely pack your item(s) in original packaging with the tags attached.

  4. Ship the package using a trackable shipping carrier of your choice.

4. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the item received was incorrect, damaged, or defective.

  • Shipping Fees: Original shipping fees paid at checkout are non-refundable.

  • International Returns: Customers outside the United States are responsible for all return shipping costs, customs duties, and import fees.

5. Refunds & Processing

  • Inspection: Once your returned item is received at our distribution center, it will undergo a quality inspection.

  • Approval & Credit: Upon approval, your refund will be processed to your original payment method within 5 to 7 business days.

  • Bank Delays: Please note that processing times may vary depending on your financial institution or credit card provider.

6. Exchanges

The fastest way to ensure you get the size or color you want is to return the original item for a refund and place a new order separately on our website.

7. Damaged, Defective, or Incorrect Orders

If you receive a defective, damaged, or incorrect item:

  • Please notify us within 48 hours of delivery at [Insert Support Email].

  • Include clear photos of the item, tags, and packaging, along with your order number.

  • We will send a replacement or issue a full refund (including shipping costs) at no additional charge to you.