Shipping

At Vibex Clothing Store, we aim to process and deliver your orders as quickly and seamlessly as possible. Below you will find all the details regarding our shipping procedures, domestic fulfillment, express options, and international customs policies.

1. Order Processing & Dispatch

  • Business Hours: Orders are processed Monday through Friday (excluding public holidays) between 7:00 AM – 2:00 PM PST.

  • Processing Time: Please allow up to 2 business days for your order to be processed prior to dispatch. Processing times may be slightly extended during peak sales periods, new collection launches, or holidays.

  • Customer Support: To ensure seamless delivery, please respond promptly if our Customer Experience Team contacts you regarding order details or address verification.

2. Domestic Shipping (United States)

All U.S. orders are fulfilled domestically and shipped directly from our U.S.-based distribution centers. We partner with reliable carriers including USPS, UPS, FedEx, DHL, and OnTrac to ensure safe delivery.

U.S. Express Weekend Delivery

Need your outfit in time for the weekend? We offer an expedited shipping service for eligible orders.

  • Cutoff Time: Place and complete your order by Thursday at 2:00 PM PST to qualify for weekend delivery (Friday through Sunday).

  • Processing: Orders placed before Thursday at 2:00 PM PST are processed the same day. Orders placed after the cutoff will be processed on the next business day and may not arrive by the weekend.

  • Exclusions: Weekend delivery guarantees apply only to eligible locations within the continental U.S. Remote regions, restricted delivery zones, and items requiring customization or extra handling are excluded.

  • Terms: Vibex Clothing Store reserves the right to modify or terminate express delivery promotions at any time without prior notice.

3. International Shipping

We ship worldwide using premium carriers, primarily DHL Express Worldwide.

  • Duties & Import Taxes: International orders (outside the U.S.) may be subject to import duties, tariffs, customs clearance fees, and taxes levied by your local government once the package reaches its destination.

  • Customer Responsibility: All customs charges are determined by local authorities and are the sole responsibility of the customer. Vibex Clothing Store cannot estimate, collect, or pre-pay these charges on your behalf.

  • Legal Compliance: In strict accordance with international regulations, Vibex Clothing Store will not alter invoice values or declare packages as "gifts" or "samples." We encourage checking with your local customs office before placing an international order.

4. Tracking & Delivery Accuracy

  • Order Tracking: Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment.

  • Address Accuracy: Customers are responsible for providing an accurate and complete shipping address at checkout. Vibex Clothing Store is not liable for delayed, lost, or misdelivered shipments due to incorrect address entry.

  • Returned Packages: If a package is returned to our distribution center due to an insufficient address or failure to collect, original shipping charges are non-refundable.